Who Is NomKa? NOMKA UK Communications is an international company based in Seattle, Washington (with offices solely in the United States and Europe) specializing in services for the corporate sector. We offer professional call center services using diversified channels of communication. Additionally we provide high quality consulting in Customer Services Strategies. We employ experienced Customer Service Representatives, Consultants and Trainers, whose approach to customer service is creative and marked with a human touch. Our employees focus on the most suitable solutions for customers, whose satisfaction is considered the highest priority. For more details see the Services section. Our Approach To Customers Choosing NOMKA UK Communications gives you an absolute certainty that your customers will leave every interaction a happy customer. Our distinct approach of working with clients and customers creates A New Definition Of Quality! Click to learn about our Quality Guarantee. Our Approach To Clients We offer an individual and flexible approach to customer's needs and an understanding of the challenges of running a business efficiently. Experienced professionals ensure training and facilitate a continuous improvement process for staff that includes the identification with the client's company, its policies, values and image. Click to learn about our Values, Mission and Philosophy. Why Outsource Your Call Center To NomKa? Every business solution has advantages and disadvantages, and an outsourced contact center is no exception. The table below provides a comparison of an outsourced contact center to an inhouse call center. NomKa's strength exists in being able to maximize the advantages of outsourcing your contact center and minimizing the disadvantages. We are able to achieve these results through collaboration and continuous communication between NomKa, your company, and the customer. Autonomous Contact Center Advantages Disadvantages * New telecommunication infrastructure at the launch time; up to date phone and IT communications system * High reliability & constant monitoring * Independent administration * Providing lower level of rotation * Very high start-up expenses (especially technology) * High maintenance costs of technology component (hardware, software, and consulting services) * Long lasting process of adapting to newly implemented solutions * High costs of employment recruitment, training, keeping a sufficient number of employees. Outsourced Contact Center Advantages Disadvantages * No infrastructure start-up investment * Financially more cost effective * Employees with diverse backgrounds, that can respond to different needs * The efficiency of using different channels of communication, both inbound and outbound * Availability of security systems * Adapting to the latest technology standards and customer service practices * No HR problems * No issues with screening and hiring new employees * Cost controlpossibility to negotiate the price, lower overhead and operational costs * The contact center employees are already trained in customer service * Contact center staff does not always identify with the company * Risk of outsourcing to a low quality contact center WITH NOMKA CONTACT CENTERS THESE FACTORS ARE COMPLETELTY ELIMINATED! Customer Care Strategy Advisory Services We at NOMKA UK Communications understand that it is not enough to service your customers the way that other contact centers do. That is why we provide you with the highest quality consulting services in customer care strategies and processes. This allows us to to manage the relationship with your customers in a manner that will ensure their long term loyalty to your products and services. Our professional consultants come from different backgrounds and have diverse experiences in the customer service area. Our consultants uniquely integrate both your and your customers' perspective in understanding and developing the process and procedures to be utilized in your contact center business solutions. Infrastructure Nomka's multi-channel call center services include innovative Voice Over IP (VOIP/IPT) distributed architecture technologies. We offer unique hosted solutions that allow you to expand without the constraints of significant hardware investments. Our state of the art VoIP systems provide flexibility and robustness to our clients. Utilizing packet switched networks, we provide our clients with the latest technology has to offer at a fraction of the cost. Another smiling lady Technologies We Utilize * VoIP * ACD (Automatic Call Distributor) * Call routing (Source/Destination/Skills based) * CTI applications integrated with business applications and databases *Our technology allows us to provide a secure and seamless transition from any environment, including Legacy databases. Selfservice Capabilities * Various communication channels: inbound & outbound calls, voice messages, mail, fax, text chat, web collaboration * Dynamic and Flexible IVR * CRM tools * Web Performance Management Tools * Quality real time monitoring * Interaction & system activities logging * Performance data analysis